Commitment

It is our commitment to maintain the principles of integrity and trust with respect to the protection of personal information. As part of our commitment, we will protect the privacy of personal information of employees, clients, customers and other individuals whose personal information we collect, use and/or disclose.

Purposes

We collect personal information for the following purposes:

• To individualize your experience on our website

• To communicate separately with you

• To facilitate your movements throughout our website analytics

• To be able to selectively send you communications that may be of interest to you, either electronically or otherwise with your consent

• To understand the needs of our prospects and clients, to make necessary improvements to our site, messaging, and marketing, and to develop new services

Consent

Unless required by law or otherwise authorized by the Act, we will not use or disclose personal information already collected for other purposes unless we obtain the consent of the individual to whom it belongs. Generally, we will seek consent to use and disclose personal information at the same time as we collect the information.

Unsubscribe Policy

We strive to only send e-mails to those who want to receive it. If you would not like to receive future e-mails from us, reply to any email with UNSUBSCRIBE as the subject.

Collection

We will only collect personal information for the purposes we have identified above and that are reasonable in the circumstances. We will only collect personal information through methods that are lawful. Depending on how you have configured your browser, when you access our website, a small file – a “cookie” – may be created by our server and stored on your computer. The cookie contains a unique session identification number and is used to:

• Personalize your experience by alerting you to features and information that might interest you

A cookie cannot be used to access or otherwise compromise the data on your hard drive. For more general information on how cookies work, visit https://www.aboutcookies.org.

Aggregate Information

We collect certain aggregate information, such as tracking the Internet address of the domains from which you visit our site and analyzing this data for trends and statistics, tracking your IP address (the number that is automatically assigned to your computer when you are using the Web), and tracking your browser type. We use this aggregate information to help diagnose problems with our servers, to administer our website, and to gather broad demographic information. None of this information is connected with your personal information. We may also generate non-identifying and aggregate profiles from personal information provided during registration (such as the total number, but not the names, of clients).

Use of IP Addresses

An IP address is a number that is automatically assigned to your computer whenever you’re surfing the Internet. Web servers automatically identify your computer by its IP address. We may collect IP addresses for the purposes of system administration, to report aggregated information to our advertisers, and to audit the use of our website. When clients request pages from our website, our servers log the requesting clients’ IP addresses. We normally will not link IP addresses to anything personally identifiable, which means that clients’ sessions will be logged, but client identity remains anonymous to us. We can and will use IP addresses to identify a client when we feel it is necessary to enforce compliance with our rules or terms of service or to protect our service, website, or any person, or where it is otherwise authorized or required by law.

Use, Disclosure and Retention

We will only use or disclose personal information for the purpose(s) for which it was collected. We may disclose the personal information to:

• A public authority or agent of a public authority, if in our reasonable judgment, it appears that there is imminent danger to life or property which could be avoided or minimized by disclosure of the information

• Where you consent to such disclosure or it is required or authorized by law

We do not sell, rent, loan, trade, or lease any personal information collected at our site, including contact forms, download requests or email lists. We will retain personal information only as long as necessary to fulfill the purposes stated above, as required for legal or business purposes or as required by law. Subsequently, we will destroy, erase, or make anonymous such information.

Accuracy of Personal Information

We will make reasonable efforts to ensure that personal information in our control is accurate and complete. You may request corrections to your personal information. If your request for a correction is rejected by us, we will make a notation of such request and rejection on your file or personal information.

Safeguarding Personal Information

We will protect personal information in your control against risks of loss, theft, unauthorized access, disclosure, copying, use, modification or destruction by security safeguards that are appropriate to the sensitivity and format of the information.

Links to Other Sites

We are not responsible for the content or the privacy policies of websites to which our website may link and our privacy policy does not apply to those websites. These other websites may send their own cookies to users, collect data, or solicit personal information. Please keep in mind that whenever you give out personal information online (for example, via message boards or chat lines), that information can be collected and used by people you don’t know. While we strive to protect our clients’ personal information, we cannot guarantee the security of any information you disclose online, you disclose such information at your own risk.
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Getting in Touch

Questions, comments, and concerns in regards to this Privacy Policy can be sent via email to sarah@covepublicaffairs.ca.